Payment Policy

How You Pay

noventraz accepts one-time payments only. There are no hidden fees, no recurring subscriptions, and no memberships. All transactions are processed in U.S. dollars ($).

Payments are handled by Stripe, our third-party payment processor. Depending on what Stripe makes available at checkout, you may be able to pay with major credit and debit cards, including Visa, Mastercard, American Express, and Discover. The payment methods shown on the checkout page are the ones currently available to you.

What You Pay

Product price — shown on the product page and in your cart.
Shipping — a flat $7.95 per order, or free when your order subtotal is $60 or more after any discounts are applied.
Import duties — already included in the price you pay. You owe nothing to the carrier on delivery.
Sales tax — no sales tax is added at checkout.

The total shown on the final checkout screen is the total charged to your card. We do not add fees after you place an order.

Authorization Holds

When you submit an order, your bank may place a temporary authorization hold on your account for the order amount. This is not a charge. If your order cannot be completed, the hold is released by your bank, which usually takes 3 to 10 business days depending on the bank.

Payment Security

Card details are entered on a checkout page served over HTTPS with TLS encryption and are transmitted directly to our payment processor. Payments are processed by third-party payment providers that maintain PCI DSS compliance. noventraz does not receive, store, or have access to your full card number.

International Transaction Fees

Our payment processing may be routed through an acquirer located outside the United States. Some U.S. card issuers charge a foreign transaction fee, commonly around 3% of the purchase amount, when this happens. This fee is charged by your bank or card issuer, not by noventraz, and we do not receive any part of it. If this matters to you, check with your card issuer before ordering.

Declined Payments

If your payment is declined, the order is not placed and no goods are reserved. Common causes are an address mismatch, an expired card, or a bank security block. Contact your bank first, then email us at support@noventraz.com if you still cannot complete the order.

Pricing Errors

We try to keep prices and product information accurate, but errors happen. If an item is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund, whether or not the order has been confirmed. We will email you before taking that step.

Chargebacks

If you believe a charge is wrong, email support@noventraz.com first. We reply within 24 hours and most problems are resolved faster than a bank dispute. Filing a chargeback before contacting us may delay the resolution, because the funds are frozen by the bank while the dispute is open.