Where Your Order Ships From
noventraz is a reseller. The dresses we list are made by the brands named in each product title and are stocked by our supplier in China. Every order leaves from our partner warehouse overseas and travels to you in the United States. We do not hold stock in a U.S. warehouse, and we do not want you to be surprised by the transit time, so the numbers below reflect that route honestly.
Returns are a separate matter. Returns are received at a third-party returns facility in Traverse City, Michigan, so you never ship a return overseas. See our Refund and Returns Policy for the address and the steps.
Order Cut-Off, Handling, and Transit
| Stage | Timing |
|---|---|
| Order cut-off | 6:00 PM MT, Monday through Friday |
| Handling (order processing and dispatch) | 3–5 business days |
| Transit | 8–12 business days |
| Total estimated delivery | 11–17 business days |
Business days are Monday through Friday. Weekends and U.S. federal holidays are not counted. Orders placed after the 6:00 PM MT cut-off, or on a weekend or federal holiday, begin processing on the next business day.
A Worked Example
You place an order at 8:00 PM MT on a Monday. Because that is after the cut-off, processing starts Tuesday. Handling of 3 to 5 business days puts dispatch between Thursday of that week and Monday of the next. Transit of 8 to 12 business days from dispatch puts delivery roughly 11 to 17 business days after processing began, which in calendar terms is usually between two and four weeks.
Where We Ship
We ship to the 48 contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or military addresses (APO, FPO, and DPO). We do not ship outside the United States.
We do deliver to P.O. Boxes. Orders addressed to a P.O. Box travel with USPS, because FedEx does not deliver to P.O. Boxes.
Shipping Rates
| Order subtotal | Shipping |
|---|---|
| Under $60 after discounts | $7.95 |
| $60 or more after discounts | Free |
The $60 threshold is measured on the subtotal after any discount codes are applied, not before. Expedited shipping is not offered.
Carriers and Tracking
Orders are delivered by USPS or FedEx. You receive a tracking number by email when your order is dispatched. Tracking events can take 24 to 48 hours to appear after you receive the number, and it is normal for tracking to show little movement while a parcel is in international transit.
Customs and Import Duties
Import duties are already included in the price you pay. Nothing is due on delivery. If a courier or anyone else contacts you asking for a customs payment, a duty, or a release fee for a noventraz order, do not pay it. Email support@noventraz.com and we will deal with it.
Sales Tax
No sales tax is added at checkout.
If Your Order Is Late
Under the FTC Mail Order Rule, if we cannot ship within the time we advertised, you have the right to cancel and receive a full refund. If your order has not been dispatched within 30 days of purchase, email support@noventraz.com and we will either give you a revised date you can accept or refund you in full. You do not have to wait for us to notice.
Lost, Delayed, or Stolen Parcels
- Check the tracking link in your dispatch email for the latest scan.
- Check with anyone else at your address and look in the usual delivery spots.
- Wait three business days after a delivered scan. Carriers sometimes mark a parcel delivered a day early.
- Email support@noventraz.com with your order number and the tracking number.
- We open a trace with the carrier. If the parcel is confirmed lost, we replace it or refund it in full, at your choice.
Incorrect Addresses
Please check your address before you order. If you notice a mistake, email support@noventraz.com within 24 hours and we will correct it if the order has not been dispatched. Once a parcel has left the warehouse we cannot reroute it.
Questions
Email support@noventraz.com. We reply within 24 hours.