The Short Version
| Return window | 30 days from the delivery date |
|---|---|
| Return shipping | Free. We send you a prepaid label. |
| Restocking fee | None |
| Original $7.95 shipping | Refunded if the item was damaged, defective, or wrong. Not refunded if you changed your mind. |
| Refund issued | 5–7 business days after the returns facility receives the return |
| Refund lands in your account | A further 3–10 business days, depending on your bank |
| Return address | 807 Airport Access Rd, Unit D, Traverse City, MI 49686 |
What You Can Return
You can return a dress within 30 days of the delivery date if it is unworn and unwashed, still has its original tags attached, and comes back in its original packaging with any accessories that came with it. Items that show wear, perfume, deodorant marks, smoke, or pet hair cannot be accepted.
Gift cards and items sold as final sale cannot be returned.
How to Start a Return
- Email support@noventraz.com within 30 days of delivery. Include your order number and say which item you are returning.
- If the item arrived damaged, defective, or is not what you ordered, attach a photo. This lets us resolve it without sending the item back in some cases.
- We reply within 24 hours with a prepaid return label and a return authorization number.
- Pack the item in its original packaging, attach the label, and drop the parcel off with the carrier shown on the label.
Please do not send anything back before you have emailed us. Parcels that arrive without a return authorization can take much longer to match to an order.
Damaged, Defective, or Wrong Items
If your order arrives damaged, faulty, or is not the item you ordered, tell us within 48 hours of delivery so we can document it with the carrier. We cover everything: the return label, a replacement or a full refund at your choice, and the original $7.95 shipping charge.
Reporting after 48 hours does not take away your 30-day return right. It only makes a carrier claim harder, so tell us early when you can.
Who Pays What
| Situation | Return label | Original $7.95 shipping |
|---|---|---|
| Item damaged in transit | We pay | Refunded |
| Item defective | We pay | Refunded |
| Wrong item sent | We pay | Refunded |
| Changed your mind | We pay | Not refunded |
| Wrong size ordered | We pay | Not refunded |
Exchanges
We exchange for a different size or color when the item is in stock. Email support@noventraz.com and say what you would like instead. If the item you want is not available, we refund you instead.
Cancelling an Order
You can cancel within 24 hours of placing an order, provided it has not already been dispatched. Email support@noventraz.com with your order number. After 24 hours the order is with the warehouse and the return process above applies instead.
How Refunds Are Paid
Refunds go back to the payment method you used. We issue the refund within 5 to 7 business days of the warehouse receiving and checking your return. Your bank or card issuer then takes a further 3 to 10 business days to post it to your account. We cannot speed up that second step.
If your return does not meet the conditions above, we contact you before making any decision. We do not quietly reject returns.
Where to Send Returns
Send approved returns to:
noventraz Returns
807 Airport Access Rd, Unit D
Traverse City, MI 49686
United States
Do not send returns to our registered office address in Denver, Colorado. That is a registered agent address, not a warehouse, and nobody there can receive your parcel.
Questions
Email support@noventraz.com. We reply within 24 hours.